We supply goods at our standard delivery charges to the UK mainland. Deliveries to remote areas and those involving a water crossing, i.e. Isle of Man, Northern Ireland and the Scottish Islands may be subject to our courier's surcharge if the parcel is valuable, long or heavy. Certain very heavy or large items that we sell are also subject to a delivery surcharge. If this is the case, we will contact you with the cost before taking payment.

Sorry, but we do not export to other countries.

If you require an urgent mainland delivery we offer a ANC service. We have worked with them for many years, and they are VERY reliable. Their normal UK mainland service is next-working-day. This means that if we receive your order before 12 o'clock Monday to Thursday, you will get the goods the following day. If we receive your order on Friday, you will get it on Monday. Weekend orders will arrive on Tuesday.

Please note: All packages sent via ANC must be signed for, and unfortunately cannot be left with a neighbour or in a shed etc. If a parcel is returned to us because no one was home to sign for it, this will result in extra carriage charges.

We use Royal Mail Parcel Force for the majority of orders* Normal delivery time is stated as 3 to 5 days, (but is usually less than this.)

Although we do our very best to give an accurate estimate of delivery, unfortunately, we cannot guarantee it. Once a parcel has been dispatched it is out of our control, and we rely on the skill of the couriers concerned. Please ensure that someone is at the delivery address to accept and sign for the order.

Returns

If you have any problem at all with an item that you buy from us, we have full back-up facilities to sort out your problem, we honestly believe that we have the best service department in the UK. First of all, phone us on 01925 757200, and ask to speak to an engineer - Most problems can be sorted out quickly over the phone, saving time, inconvenience and postal charges. If we do need to look at the item, please ask us for a returns number and return it to us securely packaged. You are responsible for the postage charges back to us, but we will pay return charges when the product is repaired or exchanged. For your protection, we recommend that you use insured, "Special Delivery" for valuable items.

Damaged Parcels

In the unlikely event that your parcel is damaged when you receive it, please notify us immediately so that we can claim from the carriers on your behalf. 

Product Abuse

We check all returned equipment for tampering and/or abuse. If there is evidence of this, sorry, but repairs to the equipment will be chargeable. Likewise, repairs to any equipment that has been dropped, mistreated, wired incorrectly, or to the wrong voltage etc will also be chargeable.

All products that we sell are covered by a 12 month manufacturer’s guarantee, which begins from the date of purchase, I.E. the guarantee is not extended if goods are exchanged part-way through the year. In addition to this, as a service to our customers, we check, and if necessary, repair most items on the premises, (usually straight away providing parts are in stock.) Very occasionally, we may have to return certain goods to the manufacturer for repair, if this happens we will make sure it is handled as quickly as possible, and keep you informed of progress.

Exchanges and Refunds

Up to 7 days after delivery - If you change your mind about a purchase, we will gladly refund your payment (less shipping charges.) but ONLY if the item is un-opened and totally unused. (Please phone for a returns number first)

Between 7 and 28 days- If an item is verified by one of our engineers as faulty within 28 days, we will gladly repair, refund or exchange the item, providing:

1) Repair – We simply require proof of purchase.

2) Exchange or Refund – We require proof of purchase, and the goods and packaging must be complete and undamaged. If you have paid by a credit/debit card, we must apply the refund to the same card.

After 28 days. - If an item develops a fault after 28 days, we simply need to see proof of purchase, before we repair it.

After 1 Year - We will gladly repair products out of warranty, but we will make a reasonable charge, (We will give you a free estimate first.)

Our aim is 100% customer satisfaction; we promise that we will always listen to suggestions to improve our service.

Our Internet trading policies are based on the Government's "Home Shopping Guidelines," if you would like to find out more about your rights as an Internet Consumer, please click HERE

* Valuable or large parcels are automatically selected for ANC delivery at £10 and the 3-5 day Royal Mail option will not be available in this case.