If you have received a tracking number via e-mail click here!
We supply to anywhere in Europe.
Our postage costs are on a sliding scale based on weight and cost of delivery to Europe, mainly using royal mail's "international signed for" service.
We supply goods at our standard delivery charges to the UK mainland.
If you require an urgent mainland delivery we offer a Fed-Ex service. We have worked with them for many years, and they are VERY reliable. Their normal UK mainland service is next-working-day. This means that if we receive your order before 12 o'clock Monday to Thursday, you will get the goods the following day. If we receive your order on Friday, you will get it on Monday. Weekend orders will arrive on Tuesday.
Please note: All packages sent via Fed-Ex must be signed for, and unfortunately cannot be requested to be left with a neighbour or in a shed etc. However, on the third delivery attempt, fedex will sometimes leave your consignment with a neighbour instead of returning the parcel to us, although there is no guarantee of this! If you wish fedex not to do this you must specify in the comments section whilst ordering. If a parcel is returned to us because no one was home to sign for it, this will result in extra carriage charges.
We use Royal Mail first class for the majority of orders to UK mainland* Normal delivery time is stated as 2 days from the time we post. (but is usually less than this.)
Although we do our very best to give an accurate estimate of delivery, unfortunately, we cannot guarantee it. Once a parcel has been dispatched it is out of our control, and we rely on the skill of the couriers concerned. Please ensure that someone is at the delivery address to accept and sign for the order. Carriage Charges will be dispayed at the time of your checkout, calculated by the weight and value of the parcel, and the destination is taken into account.
Please check your delivery address carefully when ordering, it is your responsibility to check the delivery address is correct at the time of ordering, we may not be able to change it after you have placed the order (if we have already posted your parcel for example).
If a parcel goes missing due to a mistake in the address (wrong postcode or house number for example), we must wait for the parcel to be returned to us in order to resend it to the correct address, this could take several months on some occasions! So it really is vital you get the address right the first time.
If you are unlucky enough to have your parcel go missing when we have sent it out with Royal Mail,
Here is the link you must follow to find out information about possible compensation and your rights.
Returns
If you have any problem at all with an item that you buy from us, we have full back-up facilities to sort out your problem, we honestly believe that we have the best service department in the UK. First of all, phone us on 01925 757200, and ask to speak to an engineer - Most problems can be sorted out quickly over the phone, saving time, inconvenience and postal charges. If we do need to look at the item, please ask us for a returns number and return it to us securely packaged. You are responsible for the postage charges back to us, but we will pay return charges when the product is repaired or exchanged. For your protection, we recommend that you use insured, "Special Delivery" for valuable items.
Damaged Parcels
In the unlikely event that your parcel is damaged when you receive it, please notify us immediately so that we can claim from the carriers on your behalf.
Product Abuse
We check all returned equipment for tampering and/or abuse. If there is evidence of this, sorry, but repairs to the equipment will be chargeable. Likewise, repairs to any equipment that has been dropped, mistreated, wired incorrectly, or to the wrong voltage etc will also be chargeable.
All products that we sell are covered by a 12 month manufacturer’s guarantee, which begins from the date of purchase, I.E. the guarantee is not extended if goods are exchanged part-way through the year. In addition to this, as a service to our customers, we check, and if necessary, repair most items on the premises, (usually straight away providing parts are in stock.) Very occasionally, we may have to return certain goods to the manufacturer for repair, if this happens we will make sure it is handled as quickly as possible, and keep you informed of progress.
Exchanges and Refunds
Up to 14 days after delivery - If you change your mind about a purchase, we will gladly refund your payment (less shipping charges.) but ONLY if the item is un-opened and totally unused and returned with the original invoice. (Please phone for a returns number first)
Between 14 and 28 days- If an item is verified by one of our engineers as faulty within 28 days, we will gladly repair, refund or exchange the item, providing:
1) Repair – We simply require proof of purchase.
2) Exchange or Refund – We require proof of purchase, and the goods and packaging must be complete and undamaged. If you have paid by a credit/debit card, we must apply the refund to the same card.
After 28 days. - If an item develops a fault after 28 days, we simply need to see the original proof of purchase, before we repair it.
After 1 Year - We will gladly repair products out of warranty, but we will make a reasonable charge, (We will give you a free estimate first.)
Our aim is 100% customer satisfaction; we promise that we will always listen to suggestions to improve our service.
Our Internet trading policies are based on the Government's "Home Shopping Guidelines," if you would like to find out more about your rights as an Internet Consumer, please click HERE
* Valuable or large parcels are automatically selected for Fed-Ex delivery at £10 and the 3-5 day Royal Mail option will not be available in this case. |
